• Research networking opportunities to meet prospective clients
• Database development and maintenance
• Expense reconciliation
• Marketing materials
  • Brochures
  • Business cards
  • Sales presentations
  • Direct mail pieces
  • Sales promotions
• Manage calendar / schedule appointments
  • Maintain schedule
  • Be the gatekeeper
  • Field questions
• Client Correspondence
  • Thank you notes
  • Special day remembrances
  • Christmas cards
  • Special promotions
• Reporting
  • Sales cycle reporting
  • Industry research & reporting
  • Competitor research & reporting
• Customer Service
  • Respond to information requests
  • Develop cohesive customer relationships
• E-Commerce Solutions
  • Shopping cart development
  • Merchant account setup
• Newsletter
  • Assist with development of e-zine for regular contact with subscribers
  • Manage mailing lists
  • Edit, format and send newsletter
  • Set up automatic systems
  • Promote online and offline
  • Post to website
• Website
  • Research web designers
  • Manage website development
  • Make timely updates
• Miscellaneous
  • Buy/send client gifts
  • Special day reminders
  • Keep records of business expenditures
  • Read newsletters and magazines and synthesize information and provide condensed informational reports

"As Community Relations Manager for Barnes & Noble, Susan coordinated all events in our store including author visits, writer's groups, book clubs, poetry readings and children's events.

Susan's unique abilities brought together the many facets of our writing community for lively in-store events and gatherings. She particularly excelled working with local media contacts to bolster attendance. Susan's networking skills magnified the marketing efforts of Barnes & Noble in our community.

It was a pleasure working with Susan and I believe she would be a tremendous resource to anyone in the literary industry."

-- Jody R. Roberts
Store Manager
Barnes & Noble Booksellers, Fairfield, CA

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